Controller and scope
AnkorPoint is responsible for personal data collected through this corporate website. This policy explains the handling of contact and proposal enquiries, website use and portal access. Operational services and company applications may have their own privacy information.
Data we receive
We may receive your name, company, email, phone number and its country (when provided), required service, message and consent to be contacted. Proposal enquiries may also include the vessel or facility, port, expected date and an attached document. Hosting and security mechanisms may generate technical logs such as IP address, date, browser and access attempts. Do not send health information, identity documents or banking details that are unnecessary for the enquiry.
Purposes of processing
We use data to respond to enquiries, clarify requirements, prepare proposals, organise communications and protect the website against abuse. Where a contractual relationship or applicable legal obligation exists, necessary data may be processed for those purposes. Consent to be contacted about an enquiry does not constitute a subscription to marketing communications.
Access, service providers and disclosure
Access to enquiries and attachments is restricted to authorised administrative users. Hosting, maintenance and email providers may be involved in the website’s technical operation. Disclosure to other recipients must be limited to what is necessary for the requested service, authorised or required by law. Do not submit confidential third-party information without authorisation.
Retention and security
Data should be retained only for the period necessary to handle the enquiry and meet applicable contractual or legal obligations. Retention depends on the nature of the enquiry and the documents involved. AnkorPoint uses access controls and technical measures to protect information; no system provides absolute security. You may request clarification about the retention of a specific enquiry.
Cookies and preferences
WordPress may use cookies for authentication and session functionality. The theme stores the animation pause preference in the browser using local storage. PT or EN selection is indicated in the page URL and does not require a language cookie. Plugins or external services may add their own technologies; their use must comply with applicable information and authorisation requirements.
Requests concerning your data
You may contact AnkorPoint to request information about your data, correct inaccurate information or request deletion or restriction of processing where applicable. Withdrawal of consent to be contacted does not prevent retention required by legal or contractual obligations. Proportionate information may be requested to verify the identity of the person making the request.
External services and updates
Links to external platforms, including a portal configured at a separate address, are subject to those services’ terms and policies. Where processing involves recipients outside Mozambique, applicable requirements and safeguards must be assessed. This policy may be updated to reflect changes to the website, services or applicable obligations.